support:
High Performance Audio Solutions

Updated October 29th, 2016

Terms and Conditions:

Satisfaction Guaranteed
Any order found to be unsatisfactory in quality can be returned for full credit or refund, (less shipping, insurance, and handling), within 30 days of delivery.

Warranty:

All products are warranted against defects in materials and workmanship for a period of three years from the date of shipment.  Sonic Imagery Labs will, at our discretion, repair or replace the product under this warranty only if factory inspection reveals evidence of such defects.  Products must be returned to Sonic Imagery Labs in original packaging materials for inspection, shipped prepaid.  This warranty is non-transferrable, and no other warranty is expressed or implied.

Terms:

Your order will ship when all the items in it are available. We do not ship partial orders. Please note the lead time associated with each item if indicated on our website. This is our best estimate, not a guarantee.

Orders ship in the order they are received. We do not expedite orders. We ship in-stock items usually the next day or two, but do not guarantee they will ship immediately. Orders must be paid in full, in advance. Your credit card will be charged when you place the order, not when the order ships.

Please do not place an order if you do not accept our terms.

If you have a problem:

TO HAVE YOUR UNIT REPAIRED:

1. Call or email us for a Return Authorization number.
2. Pack the unit in its original packing materials.
3. Write the Return Authorization number on the outside of the box. Be sure to include your name, address and phone information in case we need to talk with you.
4. Ship it to Sonic Imagery Labs.
5. Our shipping address is: Sonic Imagery Labs, PO Box 20494, Castro Valley, CA 94546

Just do those 5 things, and repairs made in warranty will cost you only the one way freight fee. We will prepay the return freight. Out of warranty items will be quoted via email or phone.


From the high-end audio professional in a major pre or post-production studio to the novice or hobbyist at home.


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2014 Sonic Imagery Labs
Created by Sonic Imagery Labs
PO Box 20494, Castro Valley, California, 94546
voice: 510-728-1146 fax: 510-727-1492